Journey

From Awareness to Intent and Action

Five stages, one audience. See volume, conversion, drop-off and next-best moves at every step.

1

Dream

Creates desire and imagination — first emotional connection with Qiddiya.

Volume

12.4M

Conversion

38%

CPA

SAR 0.42

Drop-off

62%

Top channels

TVPan-Arab VideoOOHCreators

Top creative

POV rideCinematic city filmHero teaser

Drop-off insight

Audiences exit before searching the brand by name.

Next best action

Add branded recall layer in Programmatic and YouTube bumpers.

2

Consider

Builds understanding, trust, and relevance about what Qiddiya offers.

Volume

4.7M

Conversion

31%

CPA

SAR 2.18

Drop-off

69%

Top channels

YouTubeInstagramGoogle SearchSEO

Top creative

ExplainerFamily guideCity progress update

Drop-off insight

Planning pages have weak Arabic depth content.

Next best action

Publish 8 long-form Arabic guides answering top search queries.

3

Purchase

Converts intent into action — registrations, ticketing, leads.

Volume

1.46M

Conversion

22%

CPA

SAR 18.40

Drop-off

78%

Top channels

Google SearchMetaCRMProgrammatic

Top creative

CountdownPackage bundleLead form

Drop-off insight

Lead-to-CRM acceptance only 64% on Snapchat.

Next best action

Tighten Snapchat lead form fields; route to CAPI within 60s.

4

Loyal

Builds repeat interest and deeper relationship over time.

Volume

318K

Conversion

41%

CPA

SAR 9.10

Drop-off

59%

Top channels

AppCRMRetargeting

Top creative

Member-only POVEvent RSVPSeason pass

Drop-off insight

App push opt-in below benchmark in expat segment.

Next best action

Test bilingual onboarding for app installs from KSA expats.

5

Advocacy

Turns experience into sharing, UGC, and recommendations.

Volume

131K

Conversion

27%

CPA

SAR 6.30

Drop-off

73%

Top channels

TikTokCreatorsUGCWhatsApp

Top creative

AR lensReaction reelsFriend-bring-friend

Drop-off insight

UGC tail-off 5 days after attendance peak.

Next best action

Launch attendee-first AR lens within 48h of event close.

Audience Movement

Sankey-style flow between stages
Dream
Consider
Purchase
Loyal
Advocacy